Hello,

I am sorry for the inconvenience you experienced in this case.That's definitely not what we want our customers to experience, I'm glad you contacted us.

I really don't want to you see in more trouble and would like to make things simple for you.

Since your issue is related to your account and we need to verify few security questions related to your account, payment methods etc and it is not safe to get account details via email due to security reasons.

After looking into your enquiry, I feel we could best resolve this concern for you over the phone. This way, you can speak to our live customer support team who can ensure we resolve this concern to your satisfaction.

I realize that, at this point, asking you to contact us again would be disappointing; however, we really feel that the best way to assist you with this concern is over the phone.

Your patience and understanding are greatly appreciated.

Please request a call from our Customer Service department. Here's how:

1. Visit https://www.amazon.ca/gp/help/contact-us
2. Click the orange "Contact Us" button on the main Amazon Help page.
3. Click the "Skip sign in" button.
4. Click the "Call us" button and enter your phone number in the window.
5. Choose a time frame ("Right Now" or "In 5 minutes") and click "Submit." We'll call you right back!

Alternatively, you can call our Customer Service. Here are our customer service phone numbers:

Canada: 1-877-586-3230

International: 1-206-266-2882

We're available 24 hours a day, 7 days a week.

Please understand that issues like this cannot be resolved over email. I hope you'll understand our limitations in this regard.

We look forward to assisting you.​​​​​​
​​

Amazon.ca

비밀번호를 너무 많이 틀려서 계정이 잠겨져 있습니다.

짧은 영어로 아마존에 문의 넣어서 저렇게 답변이 왔습니다.

1. Visit https://www.amazon.ca/gp/help/contact-us
2. Click the orange "Contact Us" button on the main Amazon Help page.
3. Click the "Skip sign in" button.
4. Click the "Call us" button and enter your phone number in the window.
5. Choose a time frame ("Right Now" or "In 5 minutes") and click "Submit." We'll call you right back!

이 단계중 3번 click the "skip sign in" buton 

이 아무리봐도 없습니다.

제가 어디서 실수를 한걸까요? 도와주세요